Question 1

Do you facilitate shipping and delivery services for your customers?

Accepted Answer

To support our clients' global needs, we provide tailored local and international shipping services.

Question 2

How long will it take for my order to be despatched?

Accepted Answer

We aim to despatch all orders within one to two business days. Express Post orders placed before the cut‑off time are despatched the same business day.

Question 3

How much does delivery cost?

Accepted Answer

We are pleased to offer complimentary delivery for all domestic orders. For national and international shipments, delivery fees are calculated based on the following factors:
 • The size and weight of your order.
 • The final delivery destination.
 • Current stock availability.

Question 4

Can I save on shipping for large orders?

Accepted Answer

Absolutely. We always strive to minimize logistics costs for our clients. Whenever possible, our team will explore combined shipment options or alternative couriers to provide you with the most cost-effective delivery solution.

Question 5

How will I know the final shipping fee for an order?

Accepted Answer

Because Shipping rates vary based on the specific requirements of the order, a precise fee will be applied during the checkout process or provided in your formal quote.

Question 6

What is the cut‑off time for Express Post?

Accepted Answer

For same‑day despatch, place your Express Post order before 12pm AEDT, Monday to Friday. Orders placed after this time will be despatched the next business day.

Question 7

Can I change or cancel my order?

Accepted Answer

You can request to change or cancel your order by calling our Customer Service team at +27210300057
However, please note we aim to despatch your items as quickly as possible, so we will not be able to make any changes to your order if it has already been despatched.

Question 8

What are the delivery times Frame after payment?

Accepted Answer

ransit Estimates Once dispatched, estimated delivery times are as follows:
 • Domestic (Local): 1–2 business days
 • National: 3–5 business days
 • International: 5–7 business days

Question 9

What factors can affect my delivery date?

Accepted Answer

While we strive for consistency, final delivery dates may be influenced by:
 • Stock Availability: High-demand or specialized items may require additional lead time.
 • Regional Location: Remote or international areas may experience slight variations in courier schedules.
 • Deadlines: If you have a strict deadline, please inform us immediately so we can coordinate your shipment accordingly.

APP: +27639933218
CARE LINE: +27 210300057
EMAIL:sales@optimasuppliesstore.co.za
ADRESS: 4 Commercial, Malmesbury, 7299

WORKING HOURS
9:00 am - 5:00 pm Monday - Friday. Saturday : 8am - 2pm
Sunday- Closed

Price Match Promise

Fast and Secure Delivery Services

30 Days Money Back Guarantee

CONTACT US

App.+27639933218
Tel. +27 210300057
4 Commercial, Malmesbury, 7299
sales@optimasuppliesstore.co.za

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WORKING HOURS